Refund policy

> Effective: 8/25/2026

> We sell digital files; no physical item is shipped.

> If a file is missing, corrupted, materially different from its description or does not work as described in the stated supported software, contact support@cleanerfolio.com with your order number and a description of the issue. Please contact us promptly, ideally within 14 days, so we can help. This request does not shorten any mandatory statutory rights.

> We will work with you to provide the correct files or resolve the issue. If the product cannot be provided as described, we will offer an appropriate remedy, including a refund where required. Duplicate charges will be reviewed and corrected where confirmed.

> Please review the file formats and software requirements before purchase. Change-of-mind requests after access has been provided are reviewed individually, subject to any mandatory cancellation or withdrawal rights. We do not promise a particular business result.

> Approved refunds are returned through the original payment method where possible. Processing time depends on the payment provider. Contact us if you have not received an expected refund.

> Nothing in this policy excludes consumer rights or remedies that cannot lawfully be excluded. Additional rules may apply depending on where you live.

If serving markets that require specific digital-content consent or withdrawal disclosures, configure those requirements with qualified advice before selling there. Do not simply copy a blanket “no refunds for digital goods” clause.